Q: How long will it take for my order to arrive?
A: Your order should arrive in no more than 7-10 business days for unless the product is built to order or classified as a "pre-order". If you choose an expedited method of shipping such as Fed-Ex or UPS next day air or 2nd day air, we will make every effort to process and ship your order the same day if submitted by 2:30 PM PST, otherwise it will ship the next business day. Orders outside of the Continental US and Canada, custom orders may take longer.
Ground shipping in the continental US and Canada: 2 - 5 business days after shipping.
Shipping to AK / HI -- 2-5 business days after shipping depending on shipping method.
Expedited shipping methods:
Fed-Ex or UPS next day air.
Fed-Ex Express Saver 2-3 day guaranteed for ground rate.
Fed-Ex ground or UPS ground.
Q: Do you ship outside the continental US?
A: We do offer shipping to Alaska and Hawaii, Canada, Europe, Asia, Australia, the Middle East, and we have shipped products all over the world! For products shipped outside of the US, there may be additional customs duties owed, depending on your country's import rules. These duties are not included in your shipping costs, and are entirely your responsibility.
Q: Do you offer expedited shipping?
A: Our standard method of shipping is by Fed-Ex or UPS ground. As a bonus to our customers, we also offer discounted flat rate Fed-Ex Express Saver which is 2-3 day guaranteed shipping within the Continental US on all products We can not be held responsible for delays caused by the postal service or other shipper.
Q: Can you ship to a P.O. Box?
A: Yes, we ship to P.O. Boxes
Q: How long will it take to process my order?
A: For most of our products if we receive your order by 2:30 PST, we will make every effort to ship the same day, on some products it may take approximately 2-3 business days to process your shipment. In the case of some custom-built and custom finished products, processing time may be longer. If you have any specific questions, please contact us.
Q: How will I know when my order has been shipped?
A: Once your order is processed, you will receive an email confirmation letting you know when each item was shipped, how it was sent, when you should expect it to arrive, and a tracking number. You will receive a separate confirmation for each package that is sent.
Q: How can I track my shipment?
A: If your product has been sent via a shipper that offers tracking (UPS, FedEx, USPS, etc.), you will receive an email confirmation with a tracking number. You may then either contact the shipper directly to track your order, or go to MY Account and use the links to check the status.
Q: What if I have a problem with my shipment?
A: Go to MY Account, select the appropriate item in your order and use the links to report your problem and we will take care of the problem as soon as possible or call us @ 1-916-877-4513
Q: Are your products in stock
A: All of our products are in stock, unless listed as "out of stock" on the individual product page. In rare cases, however, we may take your order and then discover that the product is not available for immediate shipping. If some unforeseen occurrence delays your order, you will receive an email from us letting you know when to expect your product, and we will work to fill your order as quickly as possible.